FAQ
General Questions
Q: What types of products does 3D-Arms.com offer?
A: 3D-Arms.com specializes in high-quality, precision-engineered airgun accessories. Our product range includes Moderators, Air Strippers, Specialty Ammunition, and more. For a complete overview of our offerings, please visit our Catalog.
Q: How can I find the right moderator or muzzle brake for my airgun?
A: Our website provides comprehensive product descriptions and technical specifications to help you make an informed choice. You can also use the filtering options to refine your search by product type, material, and other attributes, ensuring you find the perfect match for your airgun.
Product-Specific Questions
Q: What is the difference between the Gen I and Gen III Moderators?
A: The Gen I Moderators feature a mono-core design, while the Gen III Moderators incorporate enhanced engineering for superior performance. For more detailed specifications, please refer to the respective product pages.
Q: What materials are used in your ammunition rounds?
A: Our ammunition, including the .30 Caliber SFMJ and SSP rounds, is manufactured from premium-grade materials designed to deliver maximum performance and durability. You can find specific material information on each product’s page.
Q: Are custom colors or designs available for your accessories?
A: Our current product range is offered in the colors and designs listed on the website. For any special customization requests, please reach out to our support team for further assistance.
Policies
Q: What is your return policy?
A: We offer a 30-day return policy for products in their original condition and packaging. For more details and step-by-step instructions on initiating a return, please visit our Return Policy page.
Q: What should I do if my product arrives damaged or defective?
A: If your order arrives damaged or defective, please contact our support team immediately at support@3d-arms.com. Kindly include your order number and photos of the damage. We will promptly arrange for a replacement or refund.
Q: Can I exchange a product?
A: Yes, exchanges are accepted within 30 days of purchase, provided the item is in its original condition. For more information on the exchange process, please refer to our Exchange Policy page.
Q: How do I cancel my order?
A: Orders can be canceled before shipment. To cancel an order, please contact us as soon as possible at 3DArmsShop@gmail.com. Once an order has shipped, it cannot be canceled but may be returned according to our return policy.
Backorder Policy
Q: What is a backorder, and why might my product be placed on one?
A: A backorder occurs when a product is temporarily out of stock but is expected to be replenished soon. If demand for a specific item exceeds available inventory, your order may be placed on backorder until we receive new stock.
Q: How long will it take for backordered items to become available?
A: Backorder times vary depending on the product and supplier. We will provide an estimated restock date in our notification email, and we will keep you updated if there are any changes to that timeline.
Q: Can I change my order while waiting for a backordered item?
A: Yes, if you decide you'd prefer a different item or accessory while waiting for a backordered product, please contact us at 3DArmsShop@gmail.com. We will assist you in adjusting your order based on availability.
Q: Will my entire order be delayed if one item is on backorder?
A: If only part of your order is on backorder, we can ship the in-stock items first and send the backordered item once it becomes available. Please note that additional shipping fees may apply for multiple shipments.
Q: Can I receive a refund for a backordered item instead of waiting?
A: Yes, if you prefer not to wait for a backordered item, you can request a full refund for that specific item. Simply contact us at support@3d-arms.com with your order details, and we will process the refund promptly.
Q: Will I be charged for a backordered item immediately or when it ships?
A: You will be charged for your entire order, including any backordered items, at the time of purchase. If you decide to cancel a backordered item, a refund for that item will be issued.
Q: How will I be notified if my backordered item becomes available sooner or if there are delays?
A: We will notify you via email if there are any changes to the expected restock date, whether the item becomes available sooner or if additional delays occur.
Contact Information
Q: How can I contact 3D-Arms.com for support?
A: Our customer support team is available via email at 3DArmsShop@gmail.com or through our Contact Us page. We strive to respond to all inquiries within 24-48 hours.
Q: Do you have a physical store or showroom?
A: 3D-Arms.com operates exclusively online, and all our products are available for purchase through our website.
Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter for updates on new products, promotions, and exclusive offers. You can sign up by entering your email address at the bottom of our homepage.
For additional details or further assistance, please visit our Contact Us page.